Case Study:

ATOM improved user adoption and supported their customer-centric strategy with WalkMe for their new e-commerce store

Customer story

ATOM is one of Australia’s leading and fastest growing Industrial Hardware and Safety Equipment suppliers with over 40 years’ experience providing expert knowledge and assistance to industries across Australia. ATOM embarked on a transformation program to support the organization’s customer-centric strategy, scalable growth, and ease of transition from their old site to their new E-Commerce Store – resulting in improved purchasing power for their website.

Challenge

  • User self-sufficiency with the new e-commerce platform.

  • Adoption of the new platform, with WalkMe as the enablement layer to upskill employees.

  • Increased efficiency in the creation of processes within the new platform.

  • Better user experience of the system overall.

Solution

GuideMe implemented WalkMe’s digital adoption platform on Atom’s new e-commerce store in 10 weeks. 

GuideMe enabled ATOM on the WalkMe platform to support future enhancements and built content to hit their go-live date.  WalkMe will significantly improve adoption for their over 4,000+ users, enable new users, and improve effectiveness for existing users through usage of insights, and support for future platform enhancements. 

Client:
Atom

Industry:
Business supplies & equipment

Users:
4,000+

Host Platform:
E-Commerce store

Key Processes:

  • Welcome dashboard – admin

  • Welcome dashboard - user

  • Shipping page

We were very impressed with GuideMe's flexibility and willingness to go above and beyond to help us meet our business milestones within our tight deadlines. Despite the time constraints, they never compromised on the level of service they provided. Their team was always responsive and proactive in finding solutions to any challenges we encountered, and their dedication to our success was evident in everything they did. We are grateful for the outstanding partnership we've had with GuideMe, and we look forward to continuing to work together in the future.

— Cheyenne Corrigan, Lead Generation Website Manager

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