Case Study:

Healthcare IT Leaders improved user adoption by enhancing employee’s knowledge in using the Salesforce platform with WalkMe

Customer story

Healthcare IT Leaders is a KLAS-rated, national leader in IT workforce solutions. They connect healthcare provider and payer organizations with experienced technology talent for implementation services, consulting and full-time hiring. ​ Based in the Greater Atlanta area, Healthcare IT Leaders ranked as the fastest growing IT staffing company in the US in 2016. Their areas of focus include EMR, ERP, HCM, CRM, and RCM, through their consultancy program, they implement and optimize enterprise software solutions from leading vendors including Epic, Cerner, Salesforce, Kronos, Oracle, ServiceNow, Infor, and Nuvolo.​

Challenge

  • Improve onboarding and ramp-up time for new hires

  • Reinforce best practices for experienced users

  • Adoption of the new platform, with WalkMe as the enablement layer to upskill employees and new hires.

Solution

As part of the implementation of the WalkMe digital adoption platform on Salesforce, GuideMe helped Healthcare IT Leaders identify and deploy engaging solutions aligned with their business strategy. WalkMe will significantly improve adoption, enable new users, and improve effectiveness for existing users through usage insight. 

Client:
Healthcare IT Leaders

Industry:
Technology

Users:
1,000+

Host Platform:
Salesforce Lightning

Key Processes:

  • Sales

  • Customer Success Management

  • Marketing

  • Finance (Bill /Pay /Collections /Accounting)

We have been very pleased with the level of support we have received from GuideMe. Whenever we encounter an issue or have a question, their team is quick to respond and proactive in helping us resolve the problem. Their dedication to customer satisfaction is truly impressive and has made a significant difference in our experience with WalkMe. We feel confident in our partnership with GuideMe and look forward to continuing to work together to enhance our processes and improve our healthcare services.

— Kat Allison, Senior Salesforce Administrator

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Our services

We offer a variety of services to suit all of your WalkMe solution needs.