Case Study:

Robin Healthcare improved user adoption, supported their onboarding strategy and gained insight into tool utilization with WalkMe

Customer Story

Robin Healthcare believe nothing should get in the way of the time doctors and patients spend together. Since 2017, we’ve been on a mission to remove barriers to health.​

​Using a combination of cutting-edge technology and human expertise, they’re creating a more direct path to care. Robin takes on the administrative burdens of medicine so doctors can reclaim their time and control over their practice.

Challenge

  • Successful adoption of new system for existing workforce using the legacy platform

  • Successful adoption of the new system for newly onboarded employees.

Solution

GuideMe enabled the Robin Healthcare team, for their Robin Assist application, to implement key processes to optimize user experience, help equip users, and improve user adoption.

Client:
Robin Healthcare

Industry:
FIT Services and IT Consulting

Users:
200

Host Platform:
Robin Assist Application

Key Processes:

  • Complete walkthroughs of the various workflows

  • Create a Basic Help Me knowledge

  • Minimize engineering time on the platform

  • Create data insights to better understand user interaction with WalkMe

I would like to express my gratitude to GuideMe for their exceptional support during our implementation of WalkMe. As we encountered various challenges along the way, GuideMe's expertise and guidance have been invaluable in helping us overcome them. Susie, in particular, has been a great resource for us and has consistently provided outstanding service and support. We are incredibly thankful to have GuideMe as a partner and look forward to continuing to work with them in the future.

— Andrew Dickmeyer, Product Manager

“

”

Our Services

We offer a variety of services to suit all of your WalkMe solution needs.