Case Study

PepsiCo improved digital adoption and operational efficiency with WalkMe for their SAP S/4HANA deployment in South Africa.

Customer story

PepsiCo is a global leader in convenient foods and beverages, with a diverse product portfolio and operations spanning over 200 countries and territories. As part of its continued investment in digital transformation, PepsiCo South Africa launched a major deployment of SAP S/4HANA to drive standardization and efficiency across operations.

To support this initiative, PepsiCo partnered with GuideMe to improve digital adoption and operational efficiency through WalkMe, ensuring their workforce could seamlessly transition to the new SAP environment.

Challenge

  • Inconsistent processes across global regions

  • Limited access to real-time data for decision-making

  • Manual workflows causing productivity gaps

  • Difficulty embedding analytics into daily tasks

  • Disconnects between operations and strategic goals

Solution

GuideMe worked closely with PepsiCo to implement WalkMe across SAP S/4HANA, enabling rapid onboarding and standardization. The team developed and tailored over 180 WalkMe guides, focusing on key business processes such as OTC, PTP, R2R, and EAM.

Key components included:

  • End-to-end build leveraging existing PepsiCo assets

  • Content customization for South Africa and PGQC regions

  • Embedded training flows for future-proof onboarding

  • Two-week hypercare with live support and adoption reinforcement

  • Foundation laid for advanced analytics and continuous improvement across new SAP environments (e.g., Egypt, Saudi Arabia)

Client: PepsiCo

Industry: Food & Beverage

Users: 3,000+

Host Platform: SAP S/4HANA

Key Processes:

  • Order-to-Cash (OTC): Streamlined sales and order management.

  • Enterprise Asset Management (EAM): Improved asset tracking and maintenance.

  • Training: Delivered targeted onboarding and learning content.

  • Hypercare: Provided hands-on support post-launch.

  • Segmentation: Tailored guidance for different user groups.

  • Insights Dashboards: Enabled real-time analytics on adoption and usage.

“Working with GuideMe on the South Africa deployment was really great. Having people on-site and embedded in the team made a huge difference. Now we’re focused on what’s next — how to take WalkMe further to support scaling, upskilling, and business continuity.”

— Blake Carter, Global Head of Change Management, PepsiCo

  • GuideMe seamlessly integrates WalkMe into your systems, offering comprehensive project leadership and delivery, drawing from our best practices and 200+ implementations. Our focus on your business goals ensures prioritized processes and optimized value from WalkMe content and insights.

  • Experience all-inclusive convenience with our WalkMe Managed Service, which combines subscription, implementation, proactive system management, and support into one comprehensive package at a single price, ensuring maximum flexibility and peace of mind.

  • Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.

  • Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.

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