Case Study
BRP successfully introduced WalkMe for their self-service community portal to all their users by presenting an onboarding experience for day one users & returning users
Customer story
BRP (Bombardier Recreational Products) is a global manufacturer of snowmobiles, all-terrain vehicles, motorcycles, and personal watercraft with an intense customer focus. They operate manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria and have a total workforce of more than 12,600 driven, resourceful people. BRP maintains a comprehensive community portal. The portal was completely overhauled and relaunched to provide an improved customer experience for both existing and new utilizing in the entire BRP community portal from day one.
Challenge
Maintain and increase existing user engagement after launch
Provide a compelling first-time user experience to encourage ongoing usage
Maintain the portals high design and user experience standards
Solution
GuideMe implemented WalkMe digital adoption platform on BRP’s self-service community portal. WalkMe will significantly improve adoption for the 6000+ users in its first release, enable new users, and improve effectiveness for existing users through usage insights and support for future releases.
Client: BRP
Industry:Automotive
Users: 6,000+
Host Platform: BRP Community Portal
Key Processes:
Create, Reply, and Search Posts
How to Navigate the Community
How to Subscribe
Managing your Profile
Upload your Avatar
“GuideMe helped us implement a WalkMe solution that meant we didn't need to invest in training. It was easy to create and use the WalkMe platform from a user perspective, and we were able to personalize all guidance’s with the BRP Visual Brand Identity.”
— Gisah Voss Borges, Self-Service Lead
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GuideMe seamlessly integrates WalkMe into your systems, offering comprehensive project leadership and delivery, drawing from our best practices and 200+ implementations. Our focus on your business goals ensures prioritized processes and optimized value from WalkMe content and insights.
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Experience all-inclusive convenience with our WalkMe Managed Service, which combines subscription, implementation, proactive system management, and support into one comprehensive package at a single price, ensuring maximum flexibility and peace of mind.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
We offer a variety of services to suit all of your WalkMe solution needs.