Case Study
Healthcare IT Leaders improved user adoption by enhancing employee’s knowledge in using the Salesforce platform with WalkMe
Customer story
Healthcare IT Leaders is a KLAS-rated, national leader in IT workforce solutions. They connect healthcare provider and payer organizations with experienced technology talent for implementation services, consulting and full-time hiring. Based in the Greater Atlanta area, Healthcare IT Leaders ranked as the fastest growing IT staffing company in the US in 2016. Their areas of focus include EMR, ERP, HCM, CRM, and RCM, through their consultancy program, they implement and optimize enterprise software solutions from leading vendors including Epic, Cerner, Salesforce, Kronos, Oracle, ServiceNow, Infor, and Nuvolo.
Challenge
Improve onboarding and ramp-up time for new hires
Reinforce best practices for experienced users
Adoption of the new platform, with WalkMe as the enablement layer to upskill employees and new hires.
Solution
As part of the implementation of the WalkMe digital adoption platform on Salesforce, GuideMe helped Healthcare IT Leaders identify and deploy engaging solutions aligned with their business strategy. WalkMe will significantly improve adoption, enable new users, and improve effectiveness for existing users through usage insight.
Client:
Healthcare IT Leaders
Industry: Technology
Users: 1,000+
Host Platform: Salesforce Lightning
Key Processes:
Sales
Customer Success Management
Marketing
Finance (Bill /Pay /Collections /Accounting)
“We have been very pleased with the level of support we have received from GuideMe. Whenever we encounter an issue or have a question, their team is quick to respond and proactive in helping us resolve the problem. Their dedication to customer satisfaction is truly impressive and has made a significant difference in our experience with WalkMe. We feel confident in our partnership with GuideMe and look forward to continuing to work together to enhance our processes and improve our healthcare services.”
— Kat Allison, Senior Salesforce Administrator
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GuideMe seamlessly integrates WalkMe into your systems, offering comprehensive project leadership and delivery, drawing from our best practices and 200+ implementations. Our focus on your business goals ensures prioritized processes and optimized value from WalkMe content and insights.
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Experience all-inclusive convenience with our WalkMe Managed Service, which combines subscription, implementation, proactive system management, and support into one comprehensive package at a single price, ensuring maximum flexibility and peace of mind.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
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Let GuideMe deliver expert C-suite digital adoption guidance and specialized consulting services tailored to enhance your WalkMe digital adoption strategy and drive your organization's success.
We offer a variety of services to suit all of your WalkMe solution needs.